Frequently Asked Questions

Shipping

All Osawala products are shipped from warehouses in the United States, and Osawala currently provides delivery services within the United States. We are proud to serve customers in all 50 states of the United States.

Purchase Notice:
• Not sent to non mainland areas of the United States, such as Alaska, Hawaii, Puerto Rico.
• Not shipped to military addresses such as APO/FPO.
• Other North American countries are not within the delivery range.

Your order will be processed and shipped Within 1-2 days after confirming payment(excluding weekends and public holidays). Once your package has been shipped, you will receive an email notification containing your tracking information.Estimated delivery time within the United States is 5–7 business days, depending on your location and local courier performance.

We offer FREE Standard Shipping on all orders within our store. No additional shipping fees will be applied at checkout.

While we strive to deliver all packages on time, occasional delays may occur due to factors such as high order volumes, severe weather, or courier disruptions. Our support team is always available to assist you if your package experiences unexpected delays.

Return & Refunds

Contact our team by either:

Emailing: support@osawalla.com
Using the Contact Form on our website
Include these details:

Your order number
Product name & reason for return
Photos if claiming a defect/wrong item
Next steps:
We'll respond within 24 business hours.

For any Osawalla smart glasses product with a valid purchase voucher, we offer a one-year warranty service. For products with quality issues, we provide a 30-day free replacement service from the date of purchase.

Warranty exclusions The following situations are not covered by the warranty:

1. Claims beyond the warranty period.

2. Damage caused by failure to use, maintain, and store the product in accordance with the user manual.

3. Claims without valid warranty certificates.

4. Using non-official or non-certified accessories.

5. During the warranty period, free returns and exchanges are available within one month. After one month, a shipping fee of $5.99 will be charged.

We accept returns within 30 days of delivery for unused/unworn items in original packaging with tags attached.

It depends on the reason:

• Quality issue within 30 days — return shipping is completely free. We email you a prepaid label.

• Non-quality reason within 30 days — a flat $5.99 return shipping fee is deducted from your refund.

• Quality issue after 30 days (warranty claim) — you cover the return shipping to us; we cover the shipping of the repaired or replacement unit back to you.

Smart Glasses

Our smart glasses combine hands-free audio with stylish eyewear. You can:Make/receive calls/Listen to musics/Activate voice assistants Receive notifications/Sleek, all-day wearable glasses

Yes. Every video is captured with audio through the built-in microphone. What you hear is what gets recorded-conversations, ambient sounds, your own voice. All synced, all in one file. No external mic needed.

True first-person. The camera sits centered between your eyes, so your footage matches exactly what you see — no awkward side angles or missed framing.

Yes. Impact-rated lenses and a water-resistant build protect against rain, sweat, and splashes. Built for the outdoors, not a desk drawer.

Smart Ring

Step 1: Measure your finger circumferenceCut a thin strip of paper or use soft thread, wrap it tightly around the base of your target finger.Mark the overlapping spot, then measure the length with a ruler (unit: mm).Match the measured circumference to our size chart:Size 7: 54.40mmSize 8: 57mmSize 9: 59.5mmSize 10: 62.1mmSize 11: 64.6mmSize 12: 67.2mmSize 13: 69.7mmStep 2: Key measuring tips for accurate sizeMeasure fingers at night: fingers slightly swell after daily activities, avoid measuring in cold morning.Do not measure when your hands are swollen after exercise or hot bath.If your knuckle is much thicker than the finger base, pick one size up for easy wearing on/off.If you prefer a looser fit for all-day sleep wear, choose the next larger size.Step 3: ReminderOur smart ring fits snugly on fingers for stable health data tracking. Too loose will cause inaccurate heart rate & sleep monitoring. If you receive an ill-fitting ring, contact support for size exchange service.

Our smart ring perfectly combine Heart Rate Monitoring/Sleep Tracking /Blood Oxygen (SpO2)/Activity Tracking/Smart Sync

Simply connect the charging cable to the charging port of the device. A red light inside the device will flash during charging, and a green light will flash when charging is complete.

1. Turn on your phone's Bluetooth, go to the app's homepage or your profile, tap "Add Device," then tap "Scanned Devices." After successful connection, data will sync to the app.

2. Devices charging will be displayed first. If you have multiple devices, this makes it easier to find them while they are charging.