Frequently Asked Questions

Shipping

All Osawala items ship from our US warehouse. We currently deliver to customers across the contiguous 48 United States.

Purchase Notice:
• We do not ship to non-contiguous US areas including Alaska, Hawaii and Puerto Rico.
• Military APO/FPO addresses are not supported.
• Delivery is unavailable to other North American countries.

Your order will be processed and shipped Within 1-2 days after confirming payment(excluding weekends and public holidays). Once your package has been shipped, you will receive an email notification containing your tracking information.Estimated delivery time within the United States is 5–7 business days, depending on your location and local courier performance.

We offer FREE Standard Shipping on all orders within our store. No additional shipping fees will be applied at checkout.

While we strive to deliver all packages on time, occasional delays may occur due to factors such as high order volumes, severe weather, or courier disruptions. Our support team is always available to assist you if your package experiences unexpected delays.

Return & Refunds

Contact our team by either:

Emailing: support@osawalla.com
Using the Contact Form on our website
Include these details:

Your order number
Product name & reason for return
Photos if claiming a defect/wrong item
Next steps:
We'll respond within 24 business hours.

How long is the warranty?
Osawalla smart glasses and smart rings come with a 1-year warranty with a valid proof of purchase. For quality-related defects, we offer a 30-day free replacement starting from your purchase date.

Warranty Exclusions
The following cases are not covered under this warranty:

  1. Requests submitted after the warranty expires.
  2. Damage resulting from improper use, maintenance or storage against the user manual.
  3. Claims without valid proof of warranty.
  4. Use of non-official or uncertified accessories.
  5. Within the warranty period, returns & exchanges are free for the first month. A $5.99 shipping fee will apply after the first month.

We accept returns within 30 days of delivery for unused/unworn items in original packaging with tags attached.

It depends on the reason:

• Quality issue within 30 days — return shipping is completely free. We email you a prepaid label.

• Non-quality reason within 30 days — a flat $5.99 return shipping fee is deducted from your refund.

• Quality issue after 30 days (warranty claim) — you cover the return shipping to us; we cover the shipping of the repaired or replacement unit back to you.

Smart Glasses


Depending on the model, Osawalla Smart Glasses can let you capture photos and videos, make and receive calls, listen to music through open-ear audio, use voice assistants, and access AI features such as translation and object recognition.

Yes. Every video is captured with audio through the built-in microphone. What you hear is what gets recorded-conversations, ambient sounds, your own voice. All synced, all in one file. No external mic needed.

True first-person. The camera sits centered between your eyes, so your footage matches exactly what you see — no awkward side angles or missed framing.

Yes. Impact-rated lenses and a water-resistant build protect against rain, sweat, and splashes. Built for the outdoors, not a desk drawer.

Smart Ring

Step 1: Measure your finger circumferenceCut a thin strip of paper or use soft thread, wrap it tightly around the base of your target finger.Mark the overlapping spot, then measure the length with a ruler (unit: mm).Match the measured circumference to our size chart:

Size 6: 51.84mm

Size 7: 54.35mm

Size 8: 56.86mm

Size 9: 59.38mm

Size 10: 62.10mm

Size 11: 64.72mm

Size 12: 67.23mm

Size 13: 69.74mm

Step 2: Key measuring tips for accurate sizeMeasure fingers at night: fingers slightly swell after daily activities, avoid measuring in cold morning.Do not measure when your hands are swollen after exercise or hot bath.If your knuckle is much thicker than the finger base, pick one size up for easy wearing on/off.If you prefer a looser fit for all-day sleep wear, choose the next larger size.

Step 3: ReminderOur smart ring fits snugly on fingers for stable health data tracking. Too loose will cause inaccurate heart rate & sleep monitoring. If you receive an ill-fitting ring, contact support for size exchange service.

Osawalla Smart Rings are designed for everyday wellness and fitness tracking, including heart rate, HRV, blood oxygen, sleep, activity, steps, and other metrics depending on the model.

They are not medical devices and should not be used to diagnose or treat medical conditions.

Simply connect the charging cable to the charging port of the device. A red light inside the device will flash during charging, and a green light will flash when charging is complete.

1. Turn on your phone's Bluetooth, go to the app's homepage or your profile, tap "Add Device," then tap "Scanned Devices." After successful connection, data will sync to the app.

2. Devices charging will be displayed first. If you have multiple devices, this makes it easier to find them while they are charging.