Osawalla Privacy Policy

Effective Date: September 7, 2026

Osawalla ("Osawalla," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Osawalla collects, uses, discloses, stores, and protects personal information when you:

· Visit or use Osawalla.com;

· Purchase Osawalla products;

· Use Osawalla Smart Glasses or Smart Rings;

· Use Osawalla mobile applications or related services;

· Contact our customer support team;

· Subscribe to our marketing communications; or

· Otherwise interact with Osawalla.

By using our website, products, applications, or services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy does not apply to third-party websites, applications, services, or products that are not controlled by Osawalla.

1. Information We Collect

We may collect personal information from several sources, including information you provide directly, information collected automatically, and information generated through your use of Osawalla Products and Services.

The categories of information we may collect include the following.

1.1 Information You Provide to Us

When you purchase a Product, create an account, contact us, or otherwise interact with Osawalla, we may collect:

· Name;

· Email address;

· Phone number;

· Shipping address;

· Billing address;

· Order information;

· Product information;

· Account information;

· Customer-support communications;

· Information you provide in return, warranty, or repair requests; and

· Other information you voluntarily provide to us.

Please do not provide sensitive personal information unless it is reasonably necessary for the specific service you are requesting.

2. Payment Information

When you purchase Products through Osawalla.com, payment transactions may be processed by third-party payment providers.

Depending on the payment method you select, the payment provider may collect payment information such as:

· Credit or debit card information;

· Payment account information;

· Billing information; and

· Transaction information.

Osawalla generally does not store complete credit-card numbers or payment authentication information on its own systems when payment processing is handled by a third-party payment provider.

Payment providers process your information according to their own privacy policies and terms.

3. Information Collected Automatically

When you visit Osawalla.com, we and our service providers may automatically collect certain technical and usage information.

This may include:

· IP address;

· Browser type;

· Device type;

· Operating system;

· Language settings;

· Approximate geographic location derived from IP address;

· Pages visited;

· Products viewed;

· Referring website;

· Date and time of access;

· Website interaction information;

· Diagnostic information; and

· Other technical information reasonably necessary to operate and secure our website.

We may use this information to operate, maintain, analyze, secure, and improve our website and services.

4. Cookies and Similar Technologies

Osawalla may use cookies, pixels, SDKs, local storage, and similar technologies to operate and improve our website and services.

These technologies may be used for:

· Essential website functionality;

· Shopping-cart functionality;

· Login and account functionality;

· Security;

· Analytics;

· Website performance;

· Remembering preferences;

· Advertising and marketing, where applicable; and

· Understanding how visitors interact with our website.

You may be able to control certain cookies through your browser settings or available cookie-preference tools.

Disabling certain cookies may affect website functionality.

5. Smart Ring and Smart Glasses Data

Depending on the Product model, application version, and features you use, Osawalla Products and related applications may collect or process information generated by the Product.

This may include:

· Device identifier;

· Product serial number;

· Device model;

· Firmware version;

· Battery information;

· Charging information;

· Bluetooth connection information;

· Device diagnostics;

· Activity information;

· Exercise or movement information;

· Sleep-related information;

· Heart-rate information;

· Blood-oxygen-related measurements, where supported;

· Stress or recovery-related measurements, where supported;

· Other sensor-generated information supported by your Product.

The exact categories of data collected depend on the specific Product, firmware, mobile application, and features enabled by the user.

6. Health and Wellness Information

Certain Osawalla Products may provide health, fitness, sleep, wellness, or physiological measurements.

Examples may include:

· Heart-rate measurements;

· Sleep-related measurements;

· Blood oxygen measurements;

· Activity information;

· Exercise information;

· Stress-related measurements;

· Recovery-related information; and

· Other wellness metrics supported by the applicable Product.

These measurements are intended for general wellness, fitness, and informational purposes.

Osawalla Products are not medical devices unless expressly identified as such, and the information provided by our Products should not be used to diagnose, treat, cure, or prevent any disease or medical condition.

Where applicable, health-related information may receive additional protections under applicable law.

7. Smart Glasses Camera Data

Certain Osawalla Smart Glasses include cameras that allow users to capture photographs and video.

When you use camera functionality, the Product may process or store:

· Photographs;

· Video recordings;

· Audio associated with recordings, where supported;

· File metadata;

· Recording timestamps; and

· Other information contained in captured media.

Camera recordings are generally controlled by the user.

You are responsible for using camera functionality in compliance with applicable laws and respecting the privacy and rights of other individuals.

Unless expressly stated otherwise for a particular feature, Osawalla does not use your privately captured photographs or videos for advertising purposes.

8. Voice and Audio Information

Certain Osawalla Products may support voice commands, voice assistants, or audio-related features.

Depending on the Product and feature used, the system may process:

· Voice commands;

· Audio input;

· Voice-assistant requests;

· Device-generated audio information; and

· Technical information associated with the request.

Voice information may be processed locally on the device or transmitted to a third-party service provider when required to provide a particular voice, AI, translation, or assistant feature.

The exact processing method depends on the Product, application, firmware, and feature being used.

9. AI Features and Third-Party AI Services

Certain Osawalla Products may provide AI-powered features, including voice assistance, object recognition, translation, or other AI functionality.

When you use an AI feature, information necessary to process your request may be transmitted to Osawalla or a third-party technology provider supporting that feature.

Depending on the feature, this information may include:

· Voice requests;

· Text requests;

· Images;

· Device information;

· Language settings;

· Translation requests; or

· Other information necessary to provide the requested AI service.

AI service providers may process information according to their applicable terms and privacy policies.

Osawalla will take reasonable steps to use appropriate service providers and contractual arrangements for services involving personal information.

AI-generated results may not always be accurate and should not be relied upon as professional medical, legal, financial, or other professional advice.

10. How We Use Personal Information

We may use personal information for the following purposes:

Providing Products and Services

· Processing and fulfilling orders;

· Delivering Products;

· Processing payments;

· Providing customer support;

· Providing warranty and repair services;

· Managing accounts;

· Providing Product functionality; and

· Providing requested services.

Improving Products and Services

· Troubleshooting;

· Product development;

· Website improvement;

· Application improvement;

· Service analytics;

· Quality control; and

· Understanding customer needs and usage patterns.

Security and Fraud Prevention

· Detecting fraudulent transactions;

· Preventing abuse;

· Protecting accounts;

· Protecting our website and systems;

· Investigating suspicious activity; and

· Maintaining platform security.

Communications

We may use your contact information to:

· Send order confirmations;

· Provide shipping updates;

· Respond to customer-service requests;

· Send warranty communications;

· Provide important Product or service notices; and

· Send marketing communications where permitted by applicable law and your preferences.

11. Marketing Communications

If you choose to receive promotional communications from Osawalla, we may send:

· Product announcements;

· Promotions;

· Special offers;

· Product updates;

· Educational content; and

· Other marketing communications.

You may unsubscribe from marketing emails by clicking the unsubscribe link included in the email.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications, such as:

· Order confirmations;

· Shipping notifications;

· Warranty communications; or

· Important account or Product notices.

12. How We Share Personal Information

Osawalla does not sell your personal information in exchange for monetary payment.

We may disclose personal information to service providers and other parties when reasonably necessary to provide our Products and Services.

These parties may include:

· Payment processors;

· Shipping and logistics providers;

· Hosting providers;

· Cloud-service providers;

· Customer-support platforms;

· Analytics providers;

· Marketing-service providers;

· Fraud-prevention providers;

· IT and security providers;

· AI and technology providers;

· Professional advisors;

· Legal or regulatory authorities when required; and

· Other service providers necessary to operate our business.

Service providers may process personal information only for purposes permitted by their agreements with Osawalla and applicable law.

13. Business Transfers

If Osawalla is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

Where required by applicable law, we will provide appropriate notice regarding such changes.

14. Legal Requirements

We may disclose personal information when we reasonably believe disclosure is necessary to:

· Comply with applicable law;

· Respond to valid legal requests;

· Protect the rights, property, or safety of Osawalla;

· Protect customers or other individuals;

· Investigate fraud or security incidents; or

· Enforce our agreements and policies.

15. Data Retention

Osawalla retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

· Providing Products and Services;

· Maintaining business and transaction records;

· Providing warranty and customer support;

· Resolving disputes;

· Preventing fraud;

· Complying with legal obligations; and

· Enforcing our agreements.

Retention periods vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

16. Data Security

Osawalla takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure.

Therefore, we cannot guarantee absolute security of personal information.

You are also responsible for maintaining the security of your account credentials, devices, and passwords.

17. Your Privacy Choices and Rights

Depending on where you live, you may have certain privacy rights under applicable law.

These may include the right to:

· Request access to personal information;

· Request correction of inaccurate personal information;

· Request deletion of personal information;

· Request information about how personal information is collected or used;

· Opt out of certain marketing communications;

· Opt out of certain targeted advertising or sharing activities, where applicable;

· Request a copy of certain personal information; and

· Exercise other rights provided by applicable law.

Certain requests may be subject to verification requirements.

18. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act ("CCPA"), as amended.

Depending on applicable law, California residents may have rights including:

· The right to know about personal information collected about you;

· The right to access certain personal information;

· The right to request correction of inaccurate personal information;

· The right to request deletion of certain personal information;

· The right to opt out of the sale or sharing of personal information, where applicable;

· The right to limit certain uses or disclosures of sensitive personal information, where applicable;

· The right not to receive discriminatory treatment for exercising applicable privacy rights.

Osawalla does not sell personal information for monetary consideration.

If Osawalla engages in activities that constitute "sharing" of personal information for cross-context behavioral advertising under applicable California law, California residents may have the right to opt out.

To exercise applicable California privacy rights, please contact us using the information provided in the How to Contact Us section below.

We may need to verify your identity before completing certain requests.

19. Do Not Sell or Share My Personal Information

Osawalla does not sell personal information for monetary consideration.

However, certain advertising, analytics, or similar technologies may be considered "sharing" under applicable privacy laws even when no money is exchanged.

Where applicable, you may request to opt out of such activities by contacting us or using available privacy-preference tools on our website.

20. Sensitive Personal Information

Certain Product features may process information that may be considered sensitive personal information or sensitive data under applicable law, including certain health, physiological, biometric, or precise-location information.

We process such information only when reasonably necessary to provide the requested Product or service, comply with applicable law, protect our systems, or for other permitted purposes.

Where applicable law requires consent or provides additional rights regarding sensitive information, we will follow those requirements.

21. Children's Privacy

Osawalla's website and Products are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13 without legally valid parental consent.

If you believe that a child under 13 has provided personal information to Osawalla, please contact us.

If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information.

Where applicable law provides a higher minimum age or additional requirements, we will follow the applicable law.

22. Third-Party Websites and Services

Our website or Products may contain links to third-party websites, applications, services, or platforms.

These third parties may collect personal information independently.

Osawalla is not responsible for the privacy practices, security, or content of third-party services.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

23. Social Media and Third-Party Platforms

If you interact with Osawalla through social-media platforms or other third-party services, those platforms may collect information about your activity according to their own privacy policies.

Your interactions with those platforms are governed by the applicable third-party terms and privacy policies.

24. International Data Transfers

Osawalla currently provides shipping services within supported areas of the United States.

However, certain service providers, technology providers, hosting providers, or other business partners may process information in countries or jurisdictions other than the location where you live.

Where required by applicable law, Osawalla will take appropriate measures regarding international transfers of personal information.

25. Account and Device Data Deletion

If applicable to your Osawalla account or Product, you may request deletion of certain personal information or account-related data.

Before submitting a deletion request, please understand that deleting certain information may affect your ability to:

· Access certain account features;

· Retrieve historical Product information;

· Receive certain personalized services;

· Process warranty claims; or

· Receive other services that require the information.

Osawalla may retain information where reasonably necessary to comply with legal obligations, prevent fraud, resolve disputes, enforce agreements, or otherwise as permitted by applicable law.

26. Warranty and Repair Data

When you submit a warranty, repair, or return request, we may collect and process information necessary to provide after-sales service, including:

· Order information;

· Product serial number;

· Product model;

· Contact information;

· Shipping information;

· Photos or videos provided to demonstrate the issue;

· Technical information; and

· Customer-support communications.

Repair or replacement procedures may require diagnostic information to be collected from the Product.

For information about warranty coverage, please refer to our 12-Month Limited Warranty.

27. Data Stored on Your Device

Some Osawalla Products may store information locally on the Product or on your connected mobile device.

You are responsible for backing up important information before:

· Returning a Product;

· Sending a Product for repair;

· Resetting a Product;

· Replacing a Product; or

· Uninstalling the applicable application.

Repair, replacement, resetting, or diagnostic procedures may result in the loss or deletion of locally stored information.

28. Changes to This Privacy Policy

Osawalla may update this Privacy Policy from time to time to reflect changes in our Products, Services, business practices, or applicable legal requirements.

When we make material changes, we may provide notice through our website, application, email, or other appropriate means where required by law.

The updated Privacy Policy will be published on Osawalla.com with a revised effective date.

29. How to Contact Us

If you have questions about this Privacy Policy or wish to exercise applicable privacy rights, please contact us:

Osawalla Customer Support

Email: support@osawalla.com

Phone: +1 888-213-0578

Website: osawalla.com

When submitting a privacy request, please provide enough information for us to understand and process your request.

We may request reasonable information to verify your identity before fulfilling certain privacy requests.