How to start a service request and what to put in the parcel.

Start a service request

• Email support@osawalla.com or use the contact form.

• We confirm whether the fault is covered and issue an RMA number within 1 business day.

• You ship the device to the address in the RMA email. Reference the RMA number on the outside of the parcel.

• We inspect and repair or replace, then ship back at our cost for covered faults.

What to include in the parcel

• The device, cleaned, with no third-party straps or lenses fitted

• The RMA number printed on the outside

• A note with your order number and a one-line description of the fault

• Proof of purchase if you are the second-hand owner

Turnaround

Most repairs are completed and shipped within 7–10 business days of arrival at the service centre. You will receive tracking when the unit ships back.

Out-of-warranty repairs

We will quote before any work begins. If you decline the quote, we will return the device unrepaired and charge only the return shipping.