Repair & RMA

1. Email support@osawalla.com or use the contact form.
2. We confirm whether the fault is covered and issue an RMA number within 1 business day.
3. You ship the device to the address in the RMA email. Reference the RMA number on the outside of the parcel.
4. We inspect and repair or replace, then ship back at our cost for covered faults.

• The device, cleaned, with no third-party straps or lenses fitted
• The RMA number printed on the outside
• A note with your order number and a one-line description of the fault
• Proof of purchase if you are the second-hand owner

Most repairs are completed and shipped within 7–10 business days of arrival at the service centre. You will receive tracking when the unit ships back.

We will quote before any work begins. If you decline the quote, we will return the device unrepaired and charge only the return shipping.