Smart Tech for Every Healthy Moment
Our Origin
About Osawalla
At Osawalla, we believe that meaningful technology elevates everyday life. Our wearables are crafted for those who value clarity, balance, and refined design — empowering you to stay connected to your well-being with confidence and ease.
Modern life moves fast, yet understanding our bodies shouldn’t be complicated. Many people seek clearer insights into their sleep, stress, and daily physiological patterns, but conventional tools often fall short in accessibility and experience.
Osawalla was founded by a collective of engineers, designers, and wellness specialists who envisioned a better approach:
technology that blends precision with elegance, and intelligence with simplicity.
Every product we build reflects this philosophy — intuitive to use, thoughtfully designed, and created to bring gentle awareness to your everyday rhythms.
Our Principles
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Refined Precision
Quality insights begin with reliable measurement. We apply advanced sensing technologies and rigorous standards to deliver consistent indicators across metrics like HRV and blood oxygen trends.
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Effortless Experience
High-end technology should feel natural. From product form to app interaction, our ecosystem is crafted to be seamless, minimalistic, and deeply user-centered.
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Human-Centric Care
Well-being is individual. Our features are designed to support a wide range of lifestyles — athletes, professionals, creators, and anyone seeking a clearer view of their daily patterns.
Frequently Asked Questions
Q1. How to wear a ring correctly?
Reply:
*Please ensure the ring fits snugly at the base of your finger, with the sensor ideally located at the fingertip.
*If it doesn't fit on your index finger, try wearing it on your middle or ring finger. Again, ensure the ring meets the above requirements for a secure and comfortable fit.
Q2. How do I measure my heart rate?
Reply:
Please download our app first. Scan the QR code in the instruction manual to download the Smarthealth app. Connect your Bluetooth device, tap "My Devices" in the app, select your ring model, and then tap "Start Measuring Heart Rate."
Q3. What if my charging case won't charge?
Reply:
Please contact our customer service via email. They will arrange for a replacement charging case.
Q4. How do I exchange my ring?
Reply:
Please send an email to our official email address, submitting a replacement request. Provide your order number and a description/photo of the problem. Our customer service will review your application to see if it meets the requirements.
Q5. How do I cancel an order?
Reply:
If your order hasn't been shipped yet, you can apply for cancellation directly on the platform. If your order has already been shipped, please monitor the logistics information. You can refuse delivery when the package is almost there. After refusing delivery, please contact us via email, and we will arrange a refund for you.
Q6. Why can't it monitor sleep?
Reply:
*Please fully charge the smart ring overnight and try again to see if it can track sleep.
*You can re-download the app. Please pay attention to how you wear it and try again.
Q7. Why can't the ring connect to the app?
Reply:
*Try restarting Bluetooth.
If the ring is charged, but your phone still cannot find it when it's near the ring, you can try turning Bluetooth back on.
*Try restarting your phone.
If the problem persists after restarting Bluetooth, please try restarting your phone.
Q8. Is there a product instruction manual for the ring?
Reply:
There is an instruction manual for the ring in our packaging box. You can scan the QR code on the manual to download the Smarthealth app. Connect your Bluetooth to use it.
Q9. Why can't I charge the ring when I put it on the charging dock?
Reply:
*Please ensure the charging dock is plugged in.
*Make sure the ring is placed correctly on the charging dock, aligning the markings on the ring with the markings on the dock.
Q10. How do I charge the ring?
Reply:
Please place the item in the charging case of our smart ring, then connect the charging case with the data cable to charge.
Q11. How do I charge the glasses?
Reply:
To charge the glasses, simply connect the USB data cable. They will be fully charged in approximately 2 hours.
Q12. What is Osawalla's warranty and return policy?
Reply:
Our products come with a 1-year limited warranty covering manufacturer defects. We also offer a 30-day return policy—if you are not satisfied, you can return the item within 30 days and receive a full refund if your return meets our return conditions. We are committed to providing you with a worry-free shopping experience.